Frequently Asked Questions

About downloading

How do I download my guide after purchase?

As soon as your payment is confirmed, you will automatically receive an email containing the download link for your guide in PDF format. The download is instant and available immediately.

How many times can I download the guide?

You can download your guide as many times as needed. Keep your confirmation email safe so you can access it at any time.

I haven't received my download email, what should I do?

First, check your spam or junk mail folder. If you still can't find the email, contact us through our Contact page with your order number.

About the language versions

Which version should I choose: French or English?

Choose the language you and your child are most comfortable with. The content is identical in both versions; only the language changes. Simply select your preference before adding the product to your cart.

Can I get both versions?

Currently, each purchase corresponds to one language version. If you want both versions, you will need to make two separate purchases.

About the guide

For what age group is this guide recommended?

Our guide is designed for girls aged 4 to 12. The illustrations and explanations are adapted to be understood by children, with parental guidance.

What exactly does the guide contain?

The guide includes:

• A master guide for children with colorful illustrations
• Simple explanations about the structure of Afro hair
• Step-by-step skincare routines
• Fun and educational activities
• An exclusive mini-guide for mothers with professional advice
• Practical tips and techniques adapted

Can my child use the guide alone?

The guide is designed for use by parents and children together, especially younger children. Older children (10-12 years old) can use it more independently, but we still recommend parental guidance for initial use.

Regarding payment and refunds

What payment methods do you accept?

We accept bank cards (Visa, Mastercard, American Express) and PayPal for secure transactions.

Can I get a refund?

Due to the digital nature of the product, refunds are not possible once the guide has been downloaded. If you encounter a technical problem, please contact us and we will do our best to assist you.

Regarding future physical products

Do you offer physical hair care products?

We are currently developing a range of physical products (oils, shampoos, accessories) specifically designed for children's Afro hair. Sign up for our newsletter to be notified of the launch!

How will physical deliveries work?

Once our physical products are available, we will offer several tracked delivery options. Delivery times and costs will be clearly indicated when you place your order.

Any other questions?

If you can't find the answer to your question, please don't hesitate to contact us via our Contact page . We'll get back to you as soon as possible!