Privacy Policy

Privacy Policy

Last updated: November 2025

1. Introduction

UGO (hereinafter 'we', 'us', 'our') is committed to protecting the confidentiality and security of your personal data. This policy explains how we collect, use, and protect your information.

2. Data Collected

We collect the following information:

2.1 Information you provide to us

  • First and last name
  • E-mail address
  • Delivery address (for physical products)
  • Payment information (processed securely by our service providers)

2.2 Information collected automatically

  • IP address
  • Browser type
  • Pages visited on our site
  • Cookies (see dedicated section)

3. Use of Data

Your data is used for:

  • Processing and delivering your orders
  • Sending you the download links
  • Communicating with you regarding your order
  • Improve our website and services
  • Sending you marketing information (with your consent)
  • Comply with our legal obligations

4. Data Sharing

We never sell your personal data. We may share your information with:

  • Service providers: Shopify (hosting), payment processors (Stripe, PayPal), email services
  • Legal obligations: If required by law or to protect our rights

5. Data Security

We implement technical and organizational security measures to protect your data against unauthorized access, loss, or destruction.

6. Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device. You can manage your cookie preferences in your browser settings.

Types of cookies used:

  • Essential cookies: Necessary for the website to function
  • Analytical cookies: To understand how you use our site
  • Marketing cookies: To personalize ads (with your consent)

7. Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access: Obtain a copy of your data
  • Right to rectification: Correct your inaccurate data
  • Right to erasure: Request the deletion of your data
  • Right to restriction of processing: Limit the processing of your data
  • Right to data portability: Receive your data in a structured format
  • Right to object: You have the right to object to the processing of your data.

To exercise these rights, please contact us at: contact@ugohair.com

8. Data Retention

We retain your personal data for as long as necessary to:

  • Providing our services
  • Comply with our legal obligations
  • Resolving disputes

9. Data on Minors

Our site is intended for parents and legal guardians. We do not knowingly collect personal data from children under the age of 16 without parental consent.

10. International Transfers

Your data may be transferred to and stored on servers located outside your country of residence, including in Canada and the United States (via Shopify). We ensure that appropriate safeguards are in place.

11. Changes to this Policy

We may update this privacy policy. Any changes will be posted on this page with a new update date.

12. Contact

For any questions regarding this privacy policy or your personal data:

Email: contact@ugohair.com
Website: ugohair.com